Terms of Use

Last revised: 10-2-2022

Introduction

This Agreement forms a legally binding contract between you and Uplinks.

First, you acknowledge and warrant that you are of the age of majority and therefore you have the capacity to enter into this contract with Uplinks.

The following terms and conditions are applicable to the services covered by this agreement; to the extent of any inconsistency between the provisions thereof and the applicable rules issued by the CRTC, the latter will prevail.

The updated version of these terms and conditions can be found on the Uplinks website at: www.uplinks.io or is available by calling the customer service number 1-888-273-7515.

The Agreement will enter into force upon the installation of the equipment and remains in force until terminated by one of the parties in accordance with the Agreement, regardless of the customer’s use of the service.

If the Agreement was signed for a fixed term and if the customer does not request to roll over the subscription for another period longer than 60 days, the agreement will be renewed at maturity for an indefinite term at the then-current rate, and the Customer may at any time, upon payment of the monthly Service fees, if applicable, terminate the Agreement without any compensation.

Notification of Changes to the Agreement

The Customer acknowledges and agrees that Uplinks may change, from time to time, each of the clauses in the Agreement, including the monthly service fees and flat rates, options and excess use as well as the nature of Services.

Uplinks will send the Customer, via the email address provided, 30-days notice before the amendment enters into force.

The Customer may refuse the amendment and terminate the amended Agreement, within 30 days following the notification, subject to payment of amounts due for the use of the Service until the termination date. If the Customer shows no objection within the periods agreed upon, the Customer will be deemed to have accepted the amendment and any subsequent termination of a fixed-term contract is liable to compensation for contract termination before expiration.

Payment methods for Services

By using a credit card, direct debit from a bank account or another payment method, the Customer expressly authorizes Uplinks to bill that card, that account or by any other payment method for every agreed access cost. If the Customer uses a credit card, direct debit from a bank account or another payment method and Uplinks does not receive payment from the card issuer, the financial institution or their agent banks or through the other payment method, as applicable, the Customer agrees to pay all amounts due upon overdue payment notification by sending an email to the email address provided by the Customer, failure to do so will result in suspension of benefits; it will be borne by the customer and the service will be reactivated after payment of charges due.

1 - Definition

For the purposes of this Contract, the following definitions apply:

1.1 Your address

The address where the equipment is located and where the Services are provided.

1.2 You

A natural or legal person who obtains one or some services for personal or professional purposes.

1.3 Equipment

The equipment or software that is provided, lent, leased or sold by Uplinks.

1.4 Service

The Internet or VoIP telephony access service offered as part of this contract supports a single Internet connection. And Uplinks cannot in any case guarantee a constant maximum connection speed: it is rather an intermittent and interactive use.

1.5 Overconsumption

Exceeding the bandwidth threshold set for the package selected by the customer.

1.6 Price

The price or monthly fee payable for the Services offered by Uplinks.

1.7 Carrier

Any other third party owner of a network through which Services are provided

1.8 ITMP

Internet Traffic Management Practices

1.9 Compensation

Failure to return the leased or loaned equipment, 15 days after the date of termination of the agreement, the customer tacitly authorizes Uplinks to charge for the compensation corresponding to the price of the equipment provided.

2 - Terms and Conditions Related to Services

Services covered by this Agreement are strictly for the Customer’s use and the Customer remains responsible for this use.

2.1 Abuse management

You further agree to comply with the whole Uplinks policy with regard to the Service (including, but not limited to, the abuse management policy)

2.2 Your obligations and responsibilities

By using Uplinks’ services, you agree to not:

3 - Uplinks’ Liabilities

As a reseller, Uplinks is committed to an obligation of means and not an obligation of result.

Uplinks will fulfill its obligations under this agreement with diligence and to the best of its knowledge; therefore Uplinks is liable:

4 - Internet Traffic Management Policy

The Customer understands and agrees to the Internet traffic management policy described below:

5 - Termination of Contract by the Client

The Agreement enters into force as from the activation of the Service and remains in force until terminated in accordance with the terms of the Agreement by either party.

6 – Termination of Contract by the Provider

The customer may, at any time and at its discretion, terminate the contract by giving notice to Uplinks. Such termination by operation of law shall be effective upon delivery of such notice or upon the date specified in such notice by the customer.

7 - Promotions

The customer who takes an Uplinks subscription related to a promotion must respect the clauses of purchase (and / or rental and deposit – if applicable.)

Customers who have subscribed and have acknowledged and accepted the conditions related to any promotion: must also respect these same conditions when they are terminated.

As a result, if the customer had been able to take advantage of a promotional equipment rental policy and a refundable deposit, the latter also agreed to return the rented hardware in good condition – working and clean – within 15 days following the request for termination.

In the event that the customer wants to take advantage of a new promotion in progress: he/she agrees to return the material to be able to take full advantage of this new promotion. And that by agreeing to adhere to this new offer: it loses any benefit related to the previous promotion and can not in any case return to this old promotion – whatever it is – if it has already expired.

The customer also understands that the term “free installation” clearly specifies a free service activation fee by Uplinks.

8 - Credit Investigation, Personal Information and Confidentiality

9 - Privacy and Internet

You understand and acknowledge that the privacy of messages sent over the Internet is not ensured. Although there are ways to conceal your identity when you communicate through the Internet, your anonymity is not guaranteed. Use of the Service is at your own risk.

10 - Subscription Transfer

The subscription liability cannot be transferred without the mutual consent of the current account owner and the consent of the person on whose behalf the liability transfer will take place.

11 - Payment

Order taking is subject to payment of the quick setup package: these upfront fees intended to cover connection and one-time set-up costs are only refundable subject to these two exceptions:

  1. When the address for the installation of the service requested by the customer is outside the areas served by Uplinks.
  2. When Uplinks is unable to install the service for the customer because of constraints mentioned by the carrier.

The equipment (modem and router) required to connect to the internet service can be

  1. Either purchased.
  2. Or rented and – if applicable – subject to a refundable deposit at the end of the internet service contract; in the latter case the customer will have to pay for one or both devices, along with the monthly fee.
  3. Or provided by the customer when it is compatible with the required standards, in this case, activation fees may apply.

Regarding the purchase and/or rental of hardware that came into effect in 2021:

Whether it is a fixed-term or open-ended contract, all Uplinks' services are prepaid (the customer is liable to pay the charges corresponding to the accruing period whether it is a monthly, semi-annual or annual period).

Once you have subscribed to the services provided by Uplinks, you agree to pay charges, including all applicable taxes and you undertake to authorize Uplinks to make direct debit withdrawals:

  1. Either from your bank account references of which must be provided upon the first order subscription.
  2. Or by charging to the credit card used upon the first order subscription.

Anyone other than Uplinks may not solicit payment, directly or indirectly, for the use of its services, unless otherwise duly notified and stated to the customer in writing.

It is your sole and unique responsibility to provide financial information, upon the order subscription, on the website or by telephone under the guidance of one of Uplinks' sales or support agents; therefore Uplinks can under no circumstance be held liable in case of proven use of fraudulent or stolen data.

You hereby acknowledge and agree that if your payment is refused or returned by your financial institution, for any reason whatsoever, your service may be subject to suspension, at the sole discretion of Uplinks.

You agree to cover all costs due to recovery or to any legal action taken in order to settle your account in accordance with this Contract, including, if necessary, attorney fees and judicial and extrajudicial costs.

You also acknowledge and agree to immediately inform Uplinks of any change in banking information or information relating to your credit card.

12 - Billing

13 - Contract Amendment

You agree that Uplinks may, at any time and occasionally, amend this services agreement, by posting notice of such amendment on its website and you agree to regularly check this website in order to be aware of amendments to the contract. If you continue to use the Service after a notice of such amendment has been issued, you will be deemed to have accepted this amendment.

If you do not accept an amendment to this contract, you must cease use of the subscribed Uplinks Services.

14 - Final Provisions

This contract will be governed by the laws of the Province of Ontario and the federal laws of Canada, applicable therein, and will be construed in accordance with these laws.

Furthermore, you irrevocably agree, for the purposes of this contract, to the exclusive jurisdiction of the courts of Toronto.